Return & Exchange | 退换货

 

Customer satisfaction is our top priority. Should you have any concerns with the purchased items, we will happily exchange the item or refund the purchase price to the original form of payment, except cash within 10 days upon receipt of shipment. We consider receipt of shipment based on shipping carrier’s delivered date.

- All returns and exchanges must be unused, unopened and in new condition and include the original receipt or other valid proof of purchase. Opened products are not eligible for return/exchange.

- Customers are responsible for return/exchange shipping fees. 

- EverydayBeautyLab will need to inspect the returned/exchanged items before issuing a refund.

- We do not accept returns & exchanges for international orders. We apologize for the inconvenience.

 

Instruction of Return by mail:

- Go to “My Account” and find the order that you want to return & click “Return Items?”

- Select the Quantity to Return, Return Reason and Return Action and then submit the return request. You will receive an email confirmation about your return request.

- In your return package, please also include the order receipt and the package tracking number for faster return processing. Please mail the return to the following address:

Return Department

Everyday Group

Brooklyn Navy Yard

63 Flushing Ave. Bldg 3, Suit 308

Brooklyn, New York, 11205

Our team will inspect the returned item(s) before issuing a refund. Refunds can take up to 2-3 weeks to process. If you have any questions, please feel free to contact our dedicated Customer Care team at 1-917-635-0628 or at support@everydaybeautylab.com or via WeChat: everydaybeautylab01.

 

退换政策:

客户满意是我们不懈追求的目标。在您签收包裹后,10天内可以向我们申请无条件退换货物的请求。任何您所购买的产品,只要尚未开启,即可申请退换。退货邮费由顾客自己承担。 国际订单不接受退换货,感谢您的理解!


退货请参考以下步骤:

1. 登录您的账户,在“ My Account”链接里面,找“Complete Order”,然后点击“Return Item (s)”按钮。
2. 选择您要退货的数量、退货原因和退款方式,然后提交您的退货申请。您会在您的邮箱内收到我们的退货申请确认信,里面包括退返货物,以及退款信息细节。
3. 请把商品连同购买时的收据一并寄往本公司地址,然后电邮我们快递单号即可。

退货地址:

Return Department

Everyday Group

Brooklyn Navy Yard

63 Flushing Ave. Bldg 3, Suit 308

Brooklyn, New York, 11205

如果您的退货通过审批,退款将于2-3个星期内到账。当然,在多数情况下,会早于这个时间。这个时间包括我们公司收到您的退货(约5到10个工作日),退货货物审核(约3到5个工作日),金额退还至客户所在的银行(约5到10个工作日)。

 

如果您有任何问题, 请发送邮件给 support@everydaybeautylab.com 或联系Wechat微信客服 everydaybeautylab01.我们将在1-2个工作日内回复您的问题。

 

Everydaybeautylab reserves the right to modify its return, refund and exchange policy at any time, without notice.